All posts

July 20, 2020

Personalization and empathy: 4 ways to implement them in CX

Today CX is what makes a brand stand out the most. Designing a CX that meets the current needs of customers is essential to drive a company's success.

July 13, 2020

Artificial intelligence from the cloud: Genesys’ experience

As digital transformation gains momentum the main players in this new decade are these two great technologies: artificial intelligence and the cloud.

June 18, 2020

The post-coronavirus CX: What will the new normal look like?

Coronavirus has taken us by surprise and has definitely changed the rules of the game. However, as quarantines around the world are coming to an end, we ask ourselves: How will the new normal be? And

June 8, 2020

Customers and digital transformation: Telefonica’s journey in customer service

There’s no doubt that digital transformation has been the main event in the last decade. Ever since 2008, traditional channels were moved to digital spaces, forever changing the way brands interact wi

May 22, 2020

Simple management and fast implementation: key when choosing customer service solutions

During the coronavirus pandemic, it’s been critical for many customer service departments to have an end-to-end AI solution that provides simple management and fast implementation...

May 19, 2020

How the financial sector is using AI for customer service in times of crisis [Cases]

At the beginning of 2020, the vast majority of companies had to adapt and redefine their strategies in response to COVID-19.

May 11, 2020

Hybridization between robots and humans: The results of Artificial Intelligence.

Without a doubt, robots are here to stay, and they are only becoming smarter. Disruptive technologies have transformed the way we work in many areas: administrative tasks, customer service...

April 27, 2020

Education with Chatbots: How to Provide Online Classes

The educational sector was one of the ones most affected by the COVID-19 outbreak. For many countries, it’s the first time in history that students can keep taking lessons online.

April 22, 2020

Overcoming the challenges of customer service in banking with chatbots

Customer service quality is the main reason customers like their bank, especially in times of crisis like this one. That said, this department is also one of the most affected by the Coronavirus.