Companies that joined the revolution of the Conversational AI
Banking Efficiency and Satisfaction: Virtual Assistant solves 75,000 Customer Queries
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Seguros Mercantil Optimizes Digital Transactions with 97% Resolution via AI Assistant
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NetUno Reduced Call Center Volume by 50% with Bruno, the All-in-One Virtual Assistant
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Nimbi Elevates Customer Service by achieving 93% Effectiveness with Aivo
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CEMEX automates service in six countries with 97% effectiveness
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ADT supports their customers 24/7 and enhances the experience
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Efecty automated more than 2.5 million queries and reduced costs by 20%
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Comafi leads in customer service with 100,000 automated monthly inquiries and 98% effectiveness
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Pensiones Banorte increased by 300% the transactional queries through WhatsApp Business
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Banco Solidario tripled their resolved inquiries with conversational AI during the pandemic
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Totvs automates 83% of the queries via WhatsApp
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Grupo Petersen increased inquiries on their bot by 500% during the pandemic
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Jinzai: Efficient service across all channels
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Banco Bolivariano had a 4x increase in online conversations with customers
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Sipssa handles 87% of queries automatically via WhatsApp
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Teclab automatically resolves 98% of its customer inquiries with Aivo
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Argentine Red Cross uses AgentBot to continue improving people’s lives
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“98% of all customer inquiries are resolved through WhatsApp without escalating to an agent. Now, 70% of our customers prefer WhatsApp to other digital channels, and they give it the highest satisfaction rates of any channel. As more people connect over WhatsApp, call center volumes are down by 46%”
Kyra Arcia,
Head of Marketing and Innovation
“The experience was excellent, and the implementation and the way we learned to use the tool were quick and simple”
Gustavo Volonterio
Contact Center Manager
“The platform was implemented to provide personalized attention, which allows us to deliver better customer service, and optimize both the time and work of the customer and our sales force. In both cases, time savings, efficient information access, and clarity in the presentation of information will make it possible to allocate more resources to processes with greater value.”
Gustavo Volonterio
Contact Center Manager
“El 98% de todas las consultas de los clientes se resuelven a través de WhatsApp sin escalar a un agente. Ahora, el 70% de nuestros clientes prefieren WhatsApp a otros canales digitales y le otorgan las tasas de satisfacción más altas que a cualquier otro canal. A medida que más personas se conectan a través de WhatsApp, los volúmenes de los centros de llamadas se reducen en un 46%”
Kyra Arcia,
Gerente de Innovación y Mercadeo
“La experiencia fue excelente, la implementación rápida y simple, como así también la manera en que nos familiarizamos con el uso de la herramienta.”
Gustavo Volonterio
Jefe de Contact Center
"La plataforma fue implementada para ofrecer una atención personalizada, lo que nos permite ofrecer un mejor servicio al cliente, y optimizar tanto el tiempo como el trabajo del cliente y de nuestra fuerza de ventas. En ambos casos, el ahorro de tiempo, la eficiencia en el acceso a la información y la claridad en la presentación de la misma permitirán destinar más recursos a procesos de mayor valor”
Gustavo Volonterio
Contact Center Manager
“98% de todas as consultas de clientes são resolvidas por meio do WhatsApp sem escalar para um agente. Agora, 70% dos nossos clientes preferem o WhatsApp a outros canais digitais e dão a ele os maiores índices de satisfação que qualquer outro canal. À medida que mais pessoas se conectam pelo WhatsApp, o volume do call center cai 46%”
Kyra Arcia,
Head of Marketing and Innovation
“A experiência foi excelente, a implementação rápida e simples, como também a maneira com que nos familiarizamos com o uso da ferramenta”
Gustavo Volonterio
Líder do Centro de Contato
"A plataforma foi implementada para prestar um atendimento personalizado que permita prestar um serviço melhor ao cliente, assim como otimizar o tempo e o trabalho tanto do cliente quanto da equipe comercial. Nos dois casos, a economia de tempo, a eficiência no acesso à informação e a clareza na sua exposição permitirão destinar mais recursos a processos com maior valor agregado”
Equipa da CEMEX
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