Sofía, Banco Comafi's conversational bot, became a 100% problem-solving bot thanks to its multiple integrations. Through WhatsApp, it allows banking transactions to be carried out automatically and instantly, such as card activation, transfers, investments, payment of services, and much more. Fabián Mealla, Manager of Digital Banking, shares their experience developing conversational banking journeys.

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Banco Bolivariano has historically been our most innovative client when it comes to exploring new channels. They were the first to implement Facebook Messenger, WhatsApp and recently Instagram. In this interview, Ronald Romero, Virtual Channels Manager, comments on their digital channel strategy.

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Specialized Brazil uses Aivo's conversational platform as part of its sales and support strategy. In this interview, Karine Mendonça, Customer Service Coordinator, tells us about their conversational bot’s strategy, what kind of queries it solves, and how they use it to boost business.

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Gyra, Effecty's conversational bot, stands out not only for its effectiveness in assisting customers, but also for its personality as the visible face of the brand. In this interview, Daniel Alejandro Rivera Palacio, Customer Experience Manager, comments on how they built Gyra’s personality, how they use the bot in different campaigns, and how they positioned it.

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Gabriel Olivarec, LATAM Channel Partnership & Alliances Manager, talks with Maria Elisa Alvarez, co-founder of Macarena, about learnings of 2022 and CX challenges for companies.

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André Carlini, Brazil Channel Partnership & Alliances Manager, talks with Lucia Andrade, CX Digital AmeriPac & Global SME Director de Sitel, about joint success stories, key learnings, and main results of our partnership.

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