1B+
users in the world
70%
of users search for products on Instagram
87%
make purchases through this channel
“We are thrilled that Aivo is launching this customer service channel. The Messenger API for Instagram is now available for all developers who make it possible for brands to improve and enhance messaging experiences with customers”.
Konstantinos Papamiltiadis
Vice President of Messenger’s Platform Partnerships
Most Instagram users use this platform to connect with their favorite brands. It is an excellent display case where you can boost what you offer without leaving the chat window. Integrate the messaging service with your company’s apps and platforms to create new leads and provide valuable content.
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You’ll be able to automate your customer service with our artificial intelligence without sounding like a robot. The conversational engine is able to understand different ways of asking questions, identify customer intentions, and respond automatically in the exact moment.
You probably already know that when queries or claims come into a channel, resolving the customer’s need in the same platform is ideal. Thanks to Messenger API for Instagram, you’ll be able to resolve more queries at a time and help speed up the decision-making and buying process.
Can we use cookies to track your activity? We take your privacy very seriously, that's why you can check out our Cookie Policy for more details.
Provide an authentic experience by integrating Instagram’s messaging service with human agents. When the questions require personalized service, you can transfer the session from Instagram to live chat solutions, giving your customers the service they deserve.
Build conversation flows without needing a specialized team. Add interactions and answers, upload content to the platform, and enhance your customers’ experience with add-ons, such as buttons, images or videos. Easily edit any change and add value to every conversation.
Can we use cookies to track your activity? We take your privacy very seriously, that's why you can check out our Cookie Policy for more details.
Getting up to speed on your customers’ decisions and setting yourself apart from the competition is key for advancing your business. How to achieve this? Simple, with data. Our solution allows you to analyze, measure conversation ratings, find out what your customers search for, get reports in real time, and continuously improve.
Can we use cookies to track your activity? We take your privacy very seriously, that's why you can check out our Cookie Policy for more details.
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