All posts

October 14, 2020

From your website to the world: training a bot in multiple languages

Speaking your users’ language is the first step in creating everyday and fluid conversations. Here we’ll explain how you can create an intelligent bot that speaks multiple languages at the same time.

October 13, 2020

AI Chatbots for Ecommerce: How Can They Help?

Have you thought about using AI chatbots for your ecommerce business? If you haven’t, let me tell you why using AI chatbots has now become more important than ever.

September 24, 2020

Why your bot’s start button isn’t getting attention

What is the first thing your customers notice about your AI-powered chatbot? The start button. Find out how to optimize it to increase customer engagement.

September 10, 2020

Aivo ranked as Leader in G2's Intelligent Virtual Assistant category

For the fifth time in a row, Aivo ranked as Leader in G2. However, this season there's a big difference: we switched to the Intelligent Virtual Assistant category. Here's what it is all about.

September 9, 2020

Personalization and chatbots: tips for creating the best experience

AI virtual assistants have a lot more features than you think, especially when it comes to personalization. Let's see everything they let you do, plus some recommendations to improve the experience.

August 27, 2020

10 questions to ask before your company adds a chatbot

While chatbots’ potential is indisputable, they must be used carefully. These are 10 aspects you should take into consideration before choosing the right chatbot for your business.

August 12, 2020

Data and personalization: Zendesk’s approach to customer experience

In this article, Everton Alves, CRO at Aivo, speaks to Luiz Antunes, Head of Solution Consultant and Strategy at Zendesk, about personalization, data, omnichannel communication, and modern consumers.

July 30, 2020

How AI is Redefining the Customer Support System

Find out how AI is helping brands use a unified suite of solutions to empower their customer support teams and deliver more meaningful customer interactions.

July 23, 2020

How two Brazilian companies use AI during the pandemic

The first half of 2020 forced companies all over the world to redefine strategies. This is the story of how CIEE and Light, two Brazilian companies, redesigned their CX process to continue operating.