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People search for information on their own, when and where they want. Create a knowledge base about your services, products, or business in Help. Its AI-powered engine identifies search intent no matter how it's written: it understands informal language, regionalisms, and misspellings, and provides answers instantly.
Learn moreUse the rich text editor and easily add multimedia plugins without the need for technical knowledge. Easily manage content in categories and subcategories from the Tag Manager.
Meet Agentbot
Customize your branded help center with your company identity. Customize the subdomain, header, title, subtitle, image, color, favicon, and footer for a smooth experience.
Help optimizes the positioning of your site. Create content that is indexed and easy to find, so that your articles always appear among the first search results.
Find out what your customers want and improve their search experience with Aivo's analytics tool. Analyze the most consulted tags and the rating of the articles and identify keys to enhance the quality of the content.
Help is an add-on to the Aivo Suite that complements the automation of the AgentBot customer service experience by adding a help center with conversational artificial intelligence. It is one of the many channels available from the AgentBot platform and therefore is powered by AgentBot's conversational engine, experience manager, and analytics tool.
Since AgentBot has a no-code knowledge manager, it is not necessary to have experience in programming languages to be able to create questions and answers for your knowledge base.
You can book a demo with our team to learn more about the Aivo Suite and how Help can improve your customer service experience.
