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Your brand will be able to offer answers to complaints and queries instantly, no matter how they are worded. Conversational AI detects the intentions behind every interaction and delivers seamless conversations with near-human responses at any time of day. Forget complaints about delays in customer service!
Meet AgentBot
Create journeys that not only answer, but solve. Connect Aivo Studio to your technology stack and offer users the information they need. Manage claims, detect service failures and provide solutions instantly. Build a positive reputation by providing responsive service.
Meet Studio
With Live, embed a human agent at any point in the conversation to resolve more complex queries in real-time or asynchronously. Improve the productivity of your agents by offering a fluid and responsive experience.
Meet Live
Incorporate links, images, forms, and much more at any point in the conversation. Offer a complete and dynamic conversational experience for your users.
With Aivo, you can automate interaction with your customers through Twitter direct messages.
Twitter is a service channel that companies can automate to interact with their customers. As such, it is managed from AgentBot and the implementation involves connecting our platform to Twitter's Direct Messaging service. To carry out this process, a validation code is generated so that our specialists can validate the channel.
No, you only need to have a Twitter account, access to it, and have the option to receive messages from any account enabled. Also, because the channel is managed by AgentBot, uploading questions and answers is simple and intuitive, requiring no programming languages.
You can book a demo here.
AgentBot has a detailed analytics tool that provides key metrics about your channel interactions, sessions, transfers, among other data, so you can gain insights and continue to improve the customer service experience.
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