Combine the power of a product suite with the freedom to expand the conversational journey above and beyond our platform. Aivo Suite includes everything you need for your customer experience, while its hyper-connectivity also opens the door to countless opportunities by connecting to third-party platforms that trigger instant solutions.
When thinking about agility, practicality and scalability, Aivo Suite offers a ready to use environment, with the functionalities and services that match the present and future goals.
It’s all about the big picture. With Aivo Suite, all components and services are already wired together to create conversational journeys that target all customer inquiries and issues, not just one problem.
The adoption of solutions or platforms from different providers might take more time and effort. UX will be different, setups might vary and support will depend on several teams. Aivo Suite brings everything together to make it easier for both customers and employees.
We know that customer information is a sensitive issue. That is why Aivo Suite complies with the highest international computer security standards.
- General Data Protection Regulation (GDPR)
- Service Level Agreement (SLA) of 99.9% and public access
- Secure Socket Layer, the password encryption protocol
- Redundant infrastructure with auto-scaling capability.
Evolving your customer experience in real time has never been easier. Aivo Suite allows you to create and optimize your automated conversational journeys in a no-code way, on any channel and no matter how simple or complex they might be.
Thanks to Aivo Suite’s advanced analytics, understand how each component of your ecosystem is performing within the big picture. Get to know your customers better, train your platform and make better decisions to evolve your strategy.
Retail & Ecommerce
FinTechs & Banking
Telecom
“Aivo's solution is an initiative to comprehensively improve the contact experience with customers, providing 24/7 access to information. We want to offer a quick and effective way for users browsing our website to get in touch, enabling self-management with the goal of improving their experience with the bank and optimizing our service channels”
Christian Petruzzi
Customer Service Manager
“The experience was excellent, and the implementation and the way we learned to use the tool were quick and simple”
Gustavo Volonterio
Contact Center Manager
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“The platform was implemented to provide personalized attention, which allows us to deliver better customer service, and optimize both the time and work of the customer and our sales force. In both cases, time savings, efficient information access, and clarity in the presentation of information will make it possible to allocate more resources to processes with greater value.”
Gustavo Volonterio
Contact Center Manager
“El asistente virtual fue una iniciativa para mejorar de forma integral la experiencia de contacto con el cliente, facilitando el acceso a la información las 24 hs, los 7 días de la semana. La idea era ofrecer al usuario que está navegando en nuestro sitio web una vía de contacto ágil y rápida, posibilitando la autogestión con el objetivo de mejorar su experiencia con el banco y optimizar nuestros canales de atención”
Christian Petruzzi
Customer Service Manager
“La experiencia fue excelente, la implementación rápida y simple, como así también la manera en que nos familiarizamos con el uso de la herramienta.”
Gustavo Volonterio
Jefe de Contact Center
"La plataforma fue implementada para ofrecer una atención personalizada, lo que nos permite ofrecer un mejor servicio al cliente, y optimizar tanto el tiempo como el trabajo del cliente y de nuestra fuerza de ventas. En ambos casos, el ahorro de tiempo, la eficiencia en el acceso a la información y la claridad en la presentación de la misma permitirán destinar más recursos a procesos de mayor valor”
Gustavo Volonterio
Contact Center Manager
“A solução da Aivo é uma iniciativa para melhorar de forma abrangente a experiência de contacto com os clientes, proporcionando um acesso à informação 24 horas por dia, 7 dias por semana. Queremos oferecer uma forma rápida e eficaz para os utilizadores que navegam no nosso website entrarem em contacto, permitindo a autogestão com o objectivo de melhorar a sua experiência com o banco e optimizar os nossos canais de serviço”
Christian Petruzzi
Gestor do Serviço de Apoio ao Cliente
“A experiência foi excelente, a implementação rápida e simples, como também a maneira com que nos familiarizamos com o uso da ferramenta”
Gustavo Volonterio
Líder do Centro de Contato
"A plataforma foi implementada para prestar um atendimento personalizado que permita prestar um serviço melhor ao cliente, assim como otimizar o tempo e o trabalho tanto do cliente quanto da equipe comercial. Nos dois casos, a economia de tempo, a eficiência no acesso à informação e a clareza na sua exposição permitirão destinar mais recursos a processos com maior valor agregado”
Equipa da CEMEX
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