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Voice acts as an intermediary between your telephone system and the agents. Receive incoming calls and resolve queries automatically, without waiting. It refers the conversation to the operator only when necessary.
Launch proactive and personalized campaigns with Answer Machine Detection and anticipate your customers' needs. Improve the performance of your call center while freeing up your human agents so that they can focus on more complex calls.
Help users to solve tasks automatically, and quickly answer transactional queries through slot-filling: schedule appointments, book dates and more. This means that the technology extracts variables or keywords from the customer's query to understand their meaning and provide an answer.
Thanks to the analytics dashboard, you can evaluate how your customers interact with Voice and improve the experience every day.
The conversational AI-powered engine understands the intentions of each query, informal language, and regionalisms.
Transfer conversations to online agents or sales reps, offering a transparent and smooth experience. Create different service groups and direct topics to the appropriate experts.
Thanks to the use of multiple Deep Neural Networks, or DNNs, for its acronym in English, neural voices offer a much clearer interaction experience, with higher audio quality and a natural sound. They are trained based on how people express themselves orally and generate audio based on pitch prediction, prosody, spectral structure, and the sound wave of speech.
Companies can choose a voice from different available voicebanks. At Aivo, we work with Amazon Polly, IBM Watson, Google WaveNet, and Microsoft Azure.
If necessary, Voice can transfer the automated phone conversation to an online agent for further care. Keep in mind that Voice is a voice channel, so it only leads to other voice channels, not to live chat.
Slot Filling technology allows Voice to identify and extract different parameters in the user's query, such as a date, a service, a location, or a preference, to offer a response according to their specific needs. Thanks to it, in addition to solving frequently asked questions, Voice offers solutions to more complex and transactional queries, such as scheduling a medical appointment.
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