This Privacy Statement sets out how Engageware uses and protects any personal information and data (“Information”) given to an Engageware group company, including TimeTrade Systems, Inc., SilverCloud, LLC, Aivo America Corp., and its affiliates, all DBA Engageware (collectively, “Engageware”). Engageware is fully committed to maintaining your confidence, trust and your privacy. Any questions you have regarding this policy can be directed to privacy@engageware.com.
This Privacy Statement describes the treatment and handling of all Information collected by Engageware through its services and websites, including:
By using this website, you agree to comply with and be bound by this Privacy Statement and the Terms and Conditions of Use published at engageware.com/terms-of-use/ (the “Terms”). This Privacy Statement is incorporated into those Terms, and capitalized terms used, but not defined herein, have the meanings ascribed to them in the Terms.
PLEASE READ THIS PRIVACY STATEMENT CAREFULLY, AND PLEASE CHECK THIS PRIVACY STATEMENT FREQUENTLY, AS ENGAGEWARE RESERVES THE RIGHT TO CHANGE THIS PRIVACY STATEMENT AT ANY TIME WITHOUT NOTICE. BY ACCESSING THE WEBSITES OR THE SERVICES AFTER THE “LAST UPDATED” DATE SET FORTH BELOW, YOU ARE DEEMED TO CONSENT TO OUR THEN-CURRENT PRIVACY STATEMENT.
Welcome to Aivo, an Engageware Company. At Aivo, we prioritize the privacy of our clients ("Clients") and their users or customers ("Users"). This Privacy Policy applies to both our websites and our services, detailing how Aivo collects, stores, uses, and discloses data from clients, users, and prospects in compliance with the General Data Protection Regulation (GDPR).
This Privacy Policy covers:
3.1. Aivo as Data Controller
Data protection laws in certain jurisdictions distinguish between “data controller” and “data processor” of personal data. In general, our Clients are the controller of Client and User Information, and we act as the processor of Client and User Information. For other personal data—for example, the business contact information of our Clients—we may be the controller of such personal data.
When acting as a data controller, Aivo processes personal data under the following legal bases in accordance with the GDPR:
We collect and process the following types of personal data:
Aivo uses cookies and similar tracking technologies to analyze trends, manage the website, and obtain demographic information. Users can manage their cookie preferences through browser settings or our Cookie Policy.
Personal data may be transferred to authorities, affiliated companies, business partners, and/or external service providers. If transfers occur outside the EU/EEA, Aivo ensures adequate safeguards, including:
Clients and Users have the following data protection rights:
To exercise these rights, they may send an email to legal@aivo.co / privacy@engageware.com.
Aivo implements technical and organizational measures to protect personal data against unauthorized access, alteration, and loss, including:
Personal data is retained only for as long as necessary for the purposes of processing and to comply with legal obligations. When no longer needed, data is securely deleted or anonymized.
Aivo’s services are not intended for individuals under 16 years of age. We do not intentionally collect personal data from individuals under 16 years of age. If the accidental collection of such data is detected, it will be deleted immediately. If you are a parent or legal guardian and believe that your child has provided us with personal information, please contact us at legal@aivo.co / privacy@engageware.com to request its deletion.
Aivo maintains a Record of Processing Activities in accordance with Article 30 of the GDPR, documenting:
This record is available for review by data protection authorities and is updated periodically.
Aivo conducts regular audits to evaluate and verify compliance with GDPR requirements. These audits include:
As part of our compliance framework, Aivo uses automated security and compliance platforms to monitor and document our GDPR-related controls. These tools help ensure continuous compliance through real-time monitoring, automated evidence collection, and security audits.
Aivo reserves the right to update this Privacy Policy. Any changes will be communicated through our website and other appropriate channels. We recommend reviewing this policy periodically to stay informed about our privacy practices.
For any inquiries related to privacy, you may contact:
📧 Email: legal@aivo.co / privacy@engageware.com
European Representative:
María Daniela Sargiotto
María de las Mercedes de Borbón 174, 10 B, Madrid, Spain
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