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BEST CASES
Featured Transactional Experience
Thanks to its conversational bot, Banorte’s customers can manage their pensions, confirm their identity through biometry and get immediate responses to inquiries regarding their account.
Discover their story with Julián Abascal, General Director at Banorte Pensions, Andrés Gallegos, Subdirector of Customer Service at Banorte Pensions, and Iván Miguel Aguirrre, Director of Analysis and Alternate Channels at Banorte Pensions.
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Featured Case of Exponential Growth
How to optimize the service in companies that have a high demand for customer service as a routine? Conversational AI was a great ally of Serasa in 2021. To better understand the case, we spoke with Lucas Silva, Customer Experience Coordinator, and Daiane Oliveira, UX Writer.
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Featured Case of Global Expansion
A chatbot is an excellent ally to maintain a scalable customer service with a presence in multiple countries. Currently, Cemex’s bot has a presence in six countries with two languages, providing the same experience to all its customers and understanding the regionalisms of each one. To find out how they did it we spoke with Montserrat Tijerina, Cemex's Adoption Advisor.
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Featured Bot Personality
Sofia, Banco Comafi’s conversational bot, stands out for its effectiveness while assisting customers, but also for her personality by chatting in a human way and adapting to each customer segment. We get to know her with the help of Fabián Mealla, Head of Digital Banking.
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Featured Bank Integration
Jeitto Crédito made the experience of its customers more efficient with a resolving solution integrated with the institution's banking systems. Learn more about the case with Patrícia Marques, Head of Operations.
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BAC Credomatic’s conversational bot is a full on bank assistant, answering automatically inquiries regarding balance, accumulated points through loyalty programs, transaction status, exchange rate, and more.
Discover their story with José David Rojas Castro, Customer Experience Manager, Joaquín Vargas Aubert, Digital Experience Manager, and Daniel Rodriguez Quiros, Product Owner.
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Featured Experience on WhatsApp
A well-planned and executed digital channel strategy makes the difference to the success of an initiative. We spoke with Adriano Busch, Roberta Varago, Ronaldo Pole and Thalyssa Oliveira about how WhatsApp was essential for the success of the service at TOTVS in 2021.
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Sales Strategy
Conversational AI can also be one of your best sellers. We spoke with Michelle Stefanello, Relationship Coordinator at TAG Livros, about how it was possible to make sales and customer service more efficient in periods of high demand.
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Featured Partners
Martín Frascaroli, CEO at Aivo, talks to Leonardo Rojas, Commercial Director at VASS, about learnings of 2021 and companies main challenges in CX.
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Ligia Braga, Head of Product Led Sales at Aivo, talks to Carlos Pereira, CEO de Invenit, about our joint work during 2021, key learnings of 2021, and future challenges.
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