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Answer automatically 24/7 and resolve queries from the first interaction. The conversational AI-powered engine understands the intentions behind every interaction, without the friction caused by potential misspellings, grammar, or regionalisms.
Meet AgentBot
With the possibility of connecting Aivo Studio to your technological stack, your brand will be able to provide the right answers when your users need them. Manage claims, service registrations and cancellations, shipment tracking and much more in a personalized way.
Meet Studio
For the resolution of more complex or sensitive cases, you can incorporate a human agent at any time during the conversation. With Live, deliver live agent responses in real time or asynchronously across all your digital channels.
Meet LiveAivo's integration with Telegram allows you to automate exclusively 1-to-1 interaction through this messaging application. It does not support group chats.
No, you just need to have a Telegram account, access to it and have an initial response set up to start the conversation. Also, since the channel is managed from AgentBot, uploading questions and answers is simple and intuitive, and does not require programming languages.
You can book a demo here.
AgentBot has a detailed analytics tool that provides key metrics about your channel interactions, sessions, transfers, among other data, so you can gain insights and continue to improve customer service experience.
If you automate the Telegram channel you can refer to other platforms such as Genesys Cloud, Genesys Engage and Salesforce.
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