Table of content
Our March 2025 release brings new tools to help your team work better and ensure your customers receive the personalized attention they expect.
Take a look at all the recent updates and improvements from Aivo and discover what’s new for you!
Engage: Platform Enhancements
Campaign Duplication
Duplicate one-time and recurring campaigns with a single click. This feature speeds up campaign creation, ensures consistency, and makes scaling easier.
Click Analysis on Template Buttons in WhatsApp
A new engagement analytics dashboard provides insights into customer interactions, including clicks on quick replies, direct responses, and soon, link button clicks. This helps marketing teams improve their communication strategies.
Audience Segmentation and Batch Scheduling for One-Time Campaigns:
Esse recurso permite dividir grandes audiências de campanha em segmentos menores e programar a entrega em lotes, evitando sobrecarga no sistema e garantindo uma experiência fluida para o cliente.
Virtual Assistant
Voice Channel Management: Users have full control over content management, including publishing, editing, and deleting voice channel content within the Virtual Assistant, along with the activation of voice analytics.
Live: Video Agent
With the new Video Agent features, the Live platform module combines the convenience of remote self-service with specialized human support, bringing the quality of in-person experiences to digital interactions.
Our video support module now offers:
- Custom backgrounds for calls in professional environments.
- Full-screen options for agents and customers.
- Adjustable video windows for flexible management.
- Enhanced screen-sharing functionality for better collaboration.
These updates make video support more professional and intuitive for your team and customers.
Studio: Custom Appointment Scheduling Interface (Beta)
Create custom appointment scheduling pages and flows with our new Custom Scheduling Interface (currently in beta), which offers:
- Preconfigured templates.
- Minimal coding requirements.
- Unmatched flexibility in the scheduling process.
Appointment Scheduling: More Flexibility and Better Resource Management
We’ve enhanced our appointment scheduling system with three features that offer more control for customers and optimize team resources.
Group Appointment Links
Create flexible links for customers to schedule meetings with a team of consultants at any time and place, even outside regular hours. This eliminates the need for separate links across departments.
Resource Capacity Management
Avoid team overloads and scheduling bottlenecks with smart capacity controls. Team members can set daily, weekly, or annual appointment limits, ensuring a balanced workload across licenses, locations, programs, and appointment types.
Queue Management Integration
Reduce frustration with unpredictable wait times with a new queue management feature. Customers can view estimated wait times, join queues remotely, and use a modern digital check-in.
Strengthening Human Connections Through Smart Technology
These updates focus on making your team more efficient while delivering better customer experiences:
- Appointment Scheduling removes logistical barriers so your team can focus on customers.
- Video Support enables remote service with in-person quality.
- Engage tools automate repetitive tasks so your team can focus on creating relevant content.
- Studio’s interface puts design control in your hands for personalized scheduling experiences.
