All posts

January 27, 2023

Voice is the next step in conversational AI: A key functionality with challenges to overcome

Voice chatbots: implications, challenges and opportunities of a technology that has arrived to revolutionize the customer service experience.

January 20, 2023

Customer Service Challenges in Banks and How to Overcome Them

Banks continue to face many challenges in helping their customers on a day-to-day basis. In this article, we look at some of these challenges and how to overcome them by using conversational AI.

January 13, 2023

Best practices for setting up a chatbot with conversational AI

If you want to implement an AI solution for customer service or improve the experience of your chatbot, in this article you will find tips to start on the right foot.

January 6, 2023

Customer Experience Trends for 2023

If you are looking for ways to deliver an improved customer experience, this guide can help. Here are customer experience trends to look out for in 2023.

January 5, 2023

The Complete Guide to WhatsApp Customer Service

When it comes to connecting with your customers on a platform that provides one-to-one support, explore how to incorporate a WhatsApp customer service strategy!

January 2, 2023

Sitel Group: Global Success in Customer Experience

Sitel Group shares with us how, through the Aivo platform, it managed to offer an exceptional customer service system to several brands around the world.

December 28, 2022

ChatGPT: training process, advantages, and limitations

In the second of this series written by an expert, we take a necessary leap back in time and talk about the implications of ChatGPT. Read the article to find out more.

December 23, 2022

Introduction: The risk of the foundational models of artificial intelligence

In the first of this series of articles, an Aivo expert introduces us to the foundational models of artificial intelligence: its history, context, and possible risks associated with its use.

December 22, 2022

Conversational AI Is Shaping the Future of the Education Sector

Conversational AI is revolutionizing various industries. The education sector is no exception. Here we tell you how to make the most of this technology to offer a unique educational experience.