All posts

February 9, 2023

Is the metaverse the present of customer experience? Not for now, and this is why

Companies must strengthen key aspects of customer experience to thrive in the metaverse. In this article, we discuss the challenges of this new channel.

February 3, 2023

The complete guide to voice bots with AI for the financial industry

Want to know how voice bots with AI can help your financial institution? This article breaks it all down, explaining what they are, how they work, and the many ways in which they can benefit your cust

February 1, 2023

Strategic challenges moving from homebanking to conversational banking

Conversational banking is here to revolutionize the banking experience. In this article we discuss its benefits and future challenges.

January 27, 2023

Voice is the next step in conversational AI: A key functionality with challenges to overcome

Voice chatbots: implications, challenges and opportunities of a technology that has arrived to revolutionize the customer service experience.

January 20, 2023

Customer Service Challenges in Banks and How to Overcome Them

Banks continue to face many challenges in helping their customers on a day-to-day basis. In this article, we look at some of these challenges and how to overcome them by using conversational AI.

January 13, 2023

Best practices for setting up a chatbot with conversational AI

If you want to implement an AI solution for customer service or improve the experience of your chatbot, in this article you will find tips to start on the right foot.

January 6, 2023

Customer Experience Trends for 2023

If you are looking for ways to deliver an improved customer experience, this guide can help. Here are customer experience trends to look out for in 2023.

January 5, 2023

The Complete Guide to WhatsApp Customer Service

When it comes to connecting with your customers on a platform that provides one-to-one support, explore how to incorporate a WhatsApp customer service strategy!

January 2, 2023

Sitel Group: Global Success in Customer Experience

Sitel Group shares with us how, through the Aivo platform, it managed to offer an exceptional customer service system to several brands around the world.