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December 28, 2022

ChatGPT: training process, advantages, and limitations

In the second of this series written by an expert, we take a necessary leap back in time and talk about the implications of ChatGPT. Read the article to find out more.

December 23, 2022

Introduction: The risk of the foundational models of artificial intelligence

In the first of this series of articles, an Aivo expert introduces us to the foundational models of artificial intelligence: its history, context, and possible risks associated with its use.

December 22, 2022

Conversational AI Is Shaping the Future of the Education Sector

Conversational AI is revolutionizing various industries. The education sector is no exception. Here we tell you how to make the most of this technology to offer a unique educational experience.

December 14, 2022

Macarena Consulting: Aivo’s key ally in CX

Macarena Consulting tells us about its strategic alliance with Aivo and what are the main challenges in CX for companies in the coming year.

December 7, 2022

The Importance of Accessibility in Customer Service

Accessibility in customer service guarantees an inclusive and unified experience for all users. Discover how to offer an accessible service and what laws support this premise.

December 5, 2022

Efecty introduces Gyra, a bold, agile and innovative virtual assistant

Offering transactional solutions is very important if you want to optimize the customer experience. Efecty knows this better than anyone and that is why it created Gyra, its virtual assistant.

December 5, 2022

Conversational journeys for banking: How Banco Comafi solves customer queries instantly

Conversational AI chatbots are the best way to innovate in the financial industry. Banco Comafi tells us how he solves queries 24/7 with its virtual assistant Sofía.

December 5, 2022

Banco Bolivariano shares its experience using WhatsApp as a communication channel

Banco Bolivariano shares its experience integrating WhatsApp and Instagram into its customer service strategy.

December 5, 2022

Dynamism and self-service: How Specialized Brazil incorporates conversational tours into its sales strategy

Customer service through WhatsApp is indispensable nowadays. Specialized Brazil tells us how they developed personalized conversational tours on this platform.

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