All posts

March 10, 2023

Telegram for customer service: best practices and use cases

Telegram is fast becoming a popular choice for customer service. This channel can be automated to effectively address customer needs.

March 8, 2023

Eliminating gender bias in conversational AI: strategies for fair and inclusive conversations

AI is not free from reproducing gender bias. In this article, we discuss the importance of building more inclusive conversational experiences.

March 3, 2023

Aivo starts testings to integrate with ChatGPT

With the launch of the new ChatGPT API, at Aivo we began the analysis process to understand the scope of this integration with our technology. Learn about the next steps in this article.

March 2, 2023

AI and DXP: powerful experience combination to take your business to the next level

This content explains how AI and DXP technologies can combine to increase both the quality of management and customer experience.

February 28, 2023

The trends that will mark 2023 in conversational banking

Conversational banking is the new evolution of the banking industry. We tell you how to keep up with the trends to offer exceptional service.

February 28, 2023

Twitter for customer service: best practices and use cases

Twitter has become one of the best ways for businesses to resolve customer queries. In this article, we share with you the best ways to implement Twitter automation into your customer service.

February 27, 2023

WhatsApp Banking: How to implement an End-to-End conversational journey

WhatsApp has brought banking into the 21st century by allowing customers to interact with their financial institutions through a secure and natural messaging platform.

February 17, 2023

ChatGPT: Analysis and implications for conversational technology

In this article we take an in-depth look at the capabilities and limitations of ChatGPT to detect points of improvement and possible internal uses for Aivo.

February 15, 2023

Conversational Banking: the bank account, now on WhatsApp

Communication with banks has changed. With conversational banking, one-step transactions are possible, secure, and effective.