All posts

March 2, 2023

AI and DXP: powerful experience combination to take your business to the next level

This content explains how AI and DXP technologies can combine to increase both the quality of management and customer experience.

February 28, 2023

Twitter for customer service: best practices and use cases

Twitter has become one of the best ways for businesses to resolve customer queries. In this article, we share with you the best ways to implement Twitter automation into your customer service.

February 28, 2023

The trends that will mark 2023 in conversational banking

Conversational banking is the new evolution of the banking industry. We tell you how to keep up with the trends to offer exceptional service.

February 27, 2023

WhatsApp Banking: How to implement an End-to-End conversational journey

WhatsApp has brought banking into the 21st century by allowing customers to interact with their financial institutions through a secure and natural messaging platform.

February 17, 2023

ChatGPT: Analysis and implications for conversational technology

In this article we take an in-depth look at the capabilities and limitations of ChatGPT to detect points of improvement and possible internal uses for Aivo.

February 15, 2023

Conversational Banking: the bank account, now on WhatsApp

Communication with banks has changed. With conversational banking, one-step transactions are possible, secure, and effective.

February 9, 2023

Is the metaverse the present of customer experience? Not for now, and this is why

Companies must strengthen key aspects of customer experience to thrive in the metaverse. In this article, we discuss the challenges of this new channel.

February 3, 2023

The complete guide to voice bots with AI for the financial industry

Want to know how voice bots with AI can help your financial institution? This article breaks it all down, explaining what they are, how they work, and the many ways in which they can benefit your cust

February 1, 2023

Strategic challenges moving from homebanking to conversational banking

Conversational banking is here to revolutionize the banking experience. In this article we discuss its benefits and future challenges.