The best copilot of
your agents

Omnichannel chat solution for agents with Artificial Intelligence

Be there for your customers. Wherever they are, whatever they need.

Talk to your customers on their favorite platforms, providing consistent omnichannel experiences.
Have real time or asynchronous conversations; Live adapts the messages to the rules of each channel and the type of support.

Recognize your customers. Unique digital customer profiles.

Every time a customer starts a conversation, Live will create a unique digital customer profile. This ensures that recurring customers are easily recognized. Your agents will have access to all of your customer’s information (email, social accounts, previous conversations, etc.) in order to solve their issues more efficiently.

Recognize your customers. Unique digital customer profiles.

Every time a customer starts a conversation, Live will create a unique digital customer profile. This ensures that recurring customers are easily recognized. Your agents will have access to all of your customer’s information (email, social accounts, previous conversations, etc.) in order to solve their issues more efficiently.

Empower your agents. Artificial intelligence for better answers.

Live uses artificial intelligence to learn from previous interactions and evolve with use. Live offers suggestions to your agents so they can deliver better and faster answers to your customers.

Empower your agents. Artificial intelligence for better answers.

Live uses artificial intelligence to learn from previous interactions and evolve with use. Live offers suggestions to your agents so they can deliver better and faster answers to your customers.

Buenos Aires City Government solves 92% of citizens issues automatically with AgentBot

Shed a light on your agents’ performance Monitor every conversation

Boost your customer support strategy through real-time analytics on your agents’ work as well as your clients’ satisfaction.

Shed a light on your agents’ performance Monitor every conversation

Boost your customer support strategy through real-time analytics on your agents’ work as well as your clients’ satisfaction.

Mix the best of both worlds. Bot-Human-Bot

Live’s middleware controls the flow and drifts the conversation transparently to a human agent when needed, without changing the interaction window. Return the conversation back to Bot at any time, maintaining a unique omnichannel user experience.

Start making your customers happy

Start making your customers happy