All posts

April 17, 2021

Best post-pandemic CX strategy: the Grupo Petersen experience

The bot's available 24/7 and responds at any time. There's no contact center in the world that works like this. People are starting to adopt new technologies; get past the learning curve and then the.

March 31, 2021

Zendesk Brazil: Omnichannel solutions, lessons and trends in CX

Everton Alves talks to Francisco Chang, Senior Director and Partner Sales at Zendesk Latin America, about the main lessons and trends in CX for 2021.

March 23, 2021

9 ways to increase satisfaction on digital channels

If customer satisfaction keeps you awake at night, in this article you'll learn 9 proven tactics to improve customer service experience using a Conversational AI bot.

March 16, 2021

Best bot personality: the story behind Olivia, ADT's conversational bot

Meet Olivia, a bot with a defined personality that works as the first touchpoint in ADT's customer service strategy. Find out how they created her personality and how she boosts the experience.

March 9, 2021

The power of adding evasive answers in chatbots with artificial intelligence for effective communication

"What if the bot doesn't understand?" If you've ever wondered what happens in these cases, evasive answers are here to reply to that question. Keep reading to learn all about them.

March 3, 2021

Best Strategy Redefinition during the Pandemic: CIEE’s story

CIEE redefined its CX strategy in just 15 days to continue assisting its customers during the pandemic. In this interview, find out how they did it and what they achieved with conversational AI.

February 24, 2021

5 Customer Experience trends you should add to your strategy

The pandemic deepened changes that were already happening, creating new expectations among customers and new needs in companies. Let’s look at five key trends to include in your CX.

February 17, 2021

Best case of global expansion: the story behind Iana, Havaianas’ bot

With Iana, their conversational bot, Havaianas delivers an empathetic and efficient customer experience while assisting customers in multiple countries. This is how they managed to achieve this.

February 9, 2021

How to improve Customer Experience: 6 of the best ways

Nowadays, customer experience is a key brand differentiator. Find out these six tactics to improve your strategy and deliver a satisfying CX.