All posts

May 6, 2021

Best transactional experience - Tracbel: providing an innovative experience in a traditional sector.

Discover Tracbel's award-winning case at the Aivo Awards and the implementation of their conversational AI strategy integrated with Whatsapp in their ecommerce, providing 24/7 customer service.

April 20, 2021

Facebook Messenger Chatbots: How They Can Help Businesses

With 1.3 billion monthly active users, Facebook Messenger is the second most popular mobile messenger...

April 20, 2021

What are we talking about when we talk about conversational AI?

Do all bots have conversational artificial intelligence? When we talk about AI, being conversational is the difference between a humanized experience and a set of robotic answers. If you want to know

April 17, 2021

Best post-pandemic CX strategy: the Grupo Petersen experience

The bot's available 24/7 and responds at any time. There's no contact center in the world that works like this. People are starting to adopt new technologies; get past the learning curve and then the.

March 31, 2021

Zendesk Brazil: Omnichannel solutions, lessons and trends in CX

Everton Alves talks to Francisco Chang, Senior Director and Partner Sales at Zendesk Latin America, about the main lessons and trends in CX for 2021.

March 16, 2021

Best bot personality: the story behind Olivia, ADT's conversational bot

Meet Olivia, a bot with a defined personality that works as the first touchpoint in ADT's customer service strategy. Find out how they created her personality and how she boosts the experience.

March 9, 2021

The power of adding evasive answers in chatbots with artificial intelligence for effective communication

"What if the bot doesn't understand?" If you've ever wondered what happens in these cases, evasive answers are here to reply to that question. Keep reading to learn all about them.

February 9, 2021

How to improve Customer Experience: 6 of the best ways

Nowadays, customer experience is a key brand differentiator. Find out these six tactics to improve your strategy and deliver a satisfying CX.

February 3, 2021

Best transactional experience: meet Banco Bolivariano's banking assistant

With Avi24, customers can perform financial transactions in a few clicks on multiple channels. Here’s why Banco Bolivariano’s transactional experience is so outstanding.