Voice acts as an intermediary between your telephone system and the agents. Receive incoming calls and resolve queries automatically, without waiting. It refers the conversation to the operator only when necessary.
Launch proactive and personalized campaigns with Answer Machine Detection and anticipate your customers' needs. Improve the performance of your call center while freeing up your human agents so that they can focus on more complex calls.
Help users to solve tasks automatically, and quickly answer transactional queries through slot-filling: schedule appointments, book dates and more. This means that the technology extracts variables or keywords from the customer's query to understand their meaning and provide an answer.
Thanks to the analytics dashboard, you can evaluate how your customers interact with Voice and improve the experience every day.
The conversational AI-powered engine understands the intentions of each query, informal language, and regionalisms.
Transfer conversations to online agents or sales reps, offering a transparent and smooth experience. Create different service groups and direct topics to the appropriate experts.
Improve customer experience by adding artificial intelligence to phone service. Aivo's conversational AI engine understands the intent of your customers' inquiries and chats like a human.
Open conversations
Active listening.
Can be interrupted while talking
Real-time understanding
Compatible with Dual Tone Multi Frequency (DTMF)
70% accuracy
Voice is integrated with Google Transcription Services to transcribe and interpret customer questions. Make dialogues more natural with high-fidelity voices (Text to Speech) from Google Wavenet, Amazon AWS Polly and Microsoft.
Voice acts as a go-between for your phone system and agents. It receives incoming calls and resolves inquiries automatically and in real time. It transfers the conversation to the agent only when necessary.
Automate repetitive calls and boost your team's productivity. Voice proactively contacts customers with a personalized approach, freeing your agents for more complex calls.
Voice acts as a go-between for your phone system and agents. It receives incoming calls and resolves inquiries automatically and in real time. It transfers the conversation to the agent only when necessary.
Automate repetitive calls and boost your team's productivity. Voice proactively contacts customers with a personalized approach, freeing your agents for more complex calls. This solution helps companies streamline debt collection, promote new products and services or confirm an order.
Frequently Asked Questions
24/7 Technical support
Automatic collections
Meeting and appointment reminders
Order tracking
Upselling and cross-selling
Serve your customers limitlessly and all at once without investing in site infrastructure. Voice is underpinned by a cloud system with redundancy and high availability that connects to your PBX through SIP.
Upload and edit Voice’s content easily from Aivo’s platform. No need for linguistic or tech skills.
Evaluate how your customers interact with Voice using the Business Intelligence tool. Discover the most consulted topics, the percentage of effective interactions or the unanswered queries, and improve the phone support experience every day.
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