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Of centennials would leave a brand if it wasn’t possible for them to ask a question about a product or a service.
Of centennials believe they could recieve more efficient customer service experience through social media.
• Understand relaxed and natural language
• Being on all the platforms frequented by the academic community
• Offer answers instantly, 24/7
• Broadcast course and career updates
• Communicate the academic calendar
• Promote a new academic offer
• Highlight promotions and discounts
• Generate leads and automatically refer them to your student platform
• Communicate exam results and dates
• Provides information on study plans
• Keep track of attendance
• Automate the registration of new students
Create knowledge microsites with conversational AI and build a repository with reading material, tasks and activities available 24/7. Manage content easily from a single code-free platform that doesn’t need specialized technical teams.
Learn about HelpTransfer conversations to online agents or sales reps, offering a transparent and smooth experience. Create different service groups and direct topics to the appropriate experts.
Learn about Live
With the advanced analytics panel, learn from each interaction, find out the most frequently asked questions and topics, evaluate satisfaction and improve the experience.
• General board of operations
• Transferred sessions
• Conversations and interactions
• Satisfaction and feedback
• Tags
• Chat reports
• Training
“AgentBot allowed us to provide personalized service to all students. It’s reliable and provides the right answer 24 hours a day, 365 days a year.”
León Molina
Former General Director of Marketing and Communication
“With Aivo’s analytics, we can understand our students’ needs and train our conversational bot, Albert, turning it into an efficient and immediate solution. Now, it successfully answers 98% of the interactions.”
Facundo Montero
Reporting Analyst
“AgentBot nos permitió brindar atención personalizada a todos los alumnos. Es confiable, brinda la respuesta correcta las 24 horas del día, los 365 días del año.”
León Molina
Ex Director General de Marketing y Comunicación
“Con las herramientas de análisis de Aivo entendemos las necesidades de nuestros alumnos y entrenamos a Albert, nuestro bot conversacional, para convertirlo en una solución eficaz e inmediata. Logramos que responda con éxito el 98% de las interacciones.”
Facundo Montero
Analista de Reporting
“AgentBot nos permitió brindar atención personalizada a todos los alumnos. Es confiable, brinda la respuesta correcta las 24 horas del día, los 365 días del año."
León Molina
Ex-Diretor-Geral de Marketing e Comunicação
“Com as ferramentas de análise da Aivo entendemos as necessidades dos nossos alunos e treinamos o Albert, o nosso bot conversacional, para transformá-lo em uma solução eficaz e imediata. Conseguimos que ele responda com sucesso 98% das interações.”
Facundo Montero
Analista de Reporting
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