In a global and competitive market, customer experience is what makes a brand stand out. Therefore, we want to recognize our customers for redefining CX standards in the region.
Discover the best cases of 2020.

Mariana Diniz, Director of CX Solutions at Sitel, shares the experience behind Iana’s implementation, Havaianas’ conversational bot.

We meet the team behind The Hand, Grupo Petersen’s conversational bot! Martín Frascaroli talks to Luciana della Croce, Leandro González and Martín Nascimbene.

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Everton Alves talks to Bruno Melo, Central Operations Supervisor at CIEE, about the fast and efficient bot implementation to optimize the agents’ work.

Martín Frascaroli talks to Kyra Arcia Marcano and Ronald Romero from Banco Bolivariano. Also, Eduardo Solano from Genesys joins the conversation to talk about the integration between Aivo and Genesys.

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Hugo Rocha, IT Projects Manager, shares the backstage of a great 24/7 service.

In august 2020, BBVA launched their conversational bot in their home banking, increasing their sessions by 100% (reaching up to 400k monthly sessions!).

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Martín Frascaroli talks to Ana Merlo Almeida, Digital Marketing Coordinator at General Motors, about the sales strategy behind Chevy, their conversational bot.

Roberto Maruyama Jr, Manager of IT at Disal, talks to Everton Alves about the role of Clara, their virtual assistant, in their E-commerce strategy.

We meet Olivia, ADT’s conversational bot, with Gustavo Volonterio, Director of Omnichannel.

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Martín Frascaroli talks to María Martín, Director of Communications at Argentina’s Red Cross, about the bot’s implementation during the pandemic.

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