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Reduce telephone service times
Decompress the traffic at the Call Center. Transfer queries from the IVR to WhatsApp and continue the conversation in an automated way.
Agents right online
Complement automated attention with live agents to solve complex cases and offer personalized solutions.
Scale attention without increasing costs
Whether you have hundreds or thousands of queries a day, respond to each one automatically, without overwhelming your team.
Locate the nearest branches
Allow your customers to find the nearest support centers with a map embedded in your site.
Retain customers with personalized offers
Communicate offers, and new products or services. Use proactive ads and push notifications and boost sales.
Collections revolution
Automate services payment and debt balance to make it more efficient for your company and more empathetic for your customers.
With satisfaction surveys and Satisfaction Score you will understand which responses create the most friction to improve the experience every day and achieve high levels of satisfaction. Through our API, you can also consume the information from Aivo's analytics in other data processing tools and thus create your own reports.
We automatically adapt service according to the capabilities of each contact channel to offer smooth, unified, and natural experiences. Offer instant solutions through your customers' preferred channel, without duplicating attention efforts.
“Aivo caught our attention by offering an omnichannel solution in a simple and uncomplicated way, training tools, a platform with several features to create and improve customer experience, and a support team available to help us with questions, as well as consulting services to ensure the bot’s continuous improvement.”
Thalita Devai,
Teleperformance Project Leader
“Aivo nos llamó la atención por ofrecer una solución omnincanal de manera simple y sin complicaciones, herramientas de capacitación, una plataforma con varias funcionalidades para crear y mejorar la experiencia del cliente, además de un equipo de Soporte disponible para apoyarnos con dudas, ofreciendo también consultorías para la mejora continua del bot.”
Thalita Devai,
Líder del proyecto de Teleperformance
“A Aivo chamou a nossa atenção por oferecer uma solução omnichannel de maneira simples e sem complicações, ferramentas de capacitação, uma plataforma com várias funcionalidades para criar e melhorar a experiência do cliente, além de uma equipe de suporte disponível para tirar as nossas dúvidas e consultorias para a melhoria contínua do bot."
Thalita Devai,
Líder do Projeto na Teleperformance
