Automatic customer support on telephone channels with Artificial Intelligence

Automatic customer support on telephone channels with Artificial Intelligence

Voice uses Artificial Intelligence to understand the customer’s question and provide an answer instantly

Natural language understanding

Comprehend customer intent

Dynamic or prerecorded voices

Integrate with information from internal systems

Reports with conversation history

Improvement and analytics sections to improve the service

Unlimited customer support channels

SaaS – redundant, highly available infrastructure in the cloud

Voice uses Artificial Intelligence to understand the customer’s question and provide an answer instantly

Natural language understanding

Comprehend customer intent

Dynamic or prerecorded voices

Integrate with information from internal systems

Reports with conversation history

Improvement and analytics sections to improve the service

Unlimited customer support channels

SaaS – redundant, highly available infrastructure in the cloud

Learn about Voice

Demo Telecom & Cable

Demo Fintech

Demo eCommerce

Learn about Voice

Demo Telecom & Cable

Demo Fintech

Demo eCommerce

How it works

Learning Engine

Knowledge
Database
(Q&A)

Actions (Middleware and Workflow)

Natural Language Understanding

AgentBot understands natural language, multiple ways to ask questions, jargon, slang, regionalisms, typos, grammatical errors and other language deformations.

Meaning and intent database

Algorithms, dictionary and proprietary meanings database that evolve in real time using Machine Learning.

Context, behavior and memory

Recognizes the channel and obtains information on your users to perform actions and deliver a personalized solution. It can remember information on the products, services and actions mentioned in the conversation, allowing it to maintain lengthy, coherent dialogues.

Conversational flow design

Decision trees provide continuity to a dialogue that may require a new user interaction related to the same topic.

User data

Integrations with user information made previously available, which can be used for checking errors, validation, etc.

Technical Architecture

Manage knowledge and continuously evolve

Manage and grow your knowledge base

Online real-time knowledge management tool. Train your virtual assistant without any linguistic or technical skills.

Improvement

Detailed information on your customers’ behavior. Detect what content to optimize or add to enhance the user experience.

Manage knowledge and continuously evolve

Manage and grow your knowledge base

Online real-time knowledge management tool. Train your virtual assistant without any linguistic or technical skills.

Improvement

Detailed information on your customers’ behavior. Detect what content to optimize or add to enhance the user experience.

Analytics and Reports

  • bridge-browser-top
  • bridge-browser-top
  • bridge-browser-top
  • bridge-browser-top

    No confusing options or long waits on hold. Speak instantly with all your customers.
    Customer support over the phone. Evolved.