Unfold the power of phone support
Automatic customer service on telephone channels with Artificial Intelligence
Calls are routed according to pre-defined configurations providing a personalized experience and maximizing service efficiency.
Control the flow of the conversation and transfer your customers transparently to a human agent. Return to Bot anytime.
Transfer customers to different areas (sales, customer service, technical support, etc.) according to your business’ workflows and rules.
If the user experience is not efficient, a rule system will transfer the conversation to a human agent.
Voice uses Artificial Intelligence to understand the customer’s intent behind the natural language and delivers a response in the moment.
Attend your customers in English, Portuguese and Spanish.
Voice has the largest proprietary base of different ways of expressing the same meaning, including words and compound concepts. Machine learning technologies make the base evolve with every interaction.
Voice detects local terms, regionalisms and jargon, identifying the different uses of speech in the same language.
Voice prioritizes products and services and detects keywords to give precise answers. It includes categories of relevance: products, services, places, activities, objects, emotions and more.
Maintain fluid long-term dialogues thanks to Voice’s retention of relevant information about products, actions and features.
Segment your customers. Voice chooses how to relate to each type of customer, automatically customizing the response. It also adapts to the company’s particular conditions, business units or ways of communication according to each channel.
Voice provides complete experiences using our algorithms, dictionaries and meanings database that evolve in real time through Machine Learning.
Get ahead! Voice suggests related content when it doesn’t possess the information requested, basing on similar interactions of other customers.
Use the Knowledge section to create, edit and delete questions and answers to keep Voice updated and offer the best attention. You do not need technical staff or language specialists.
Use tags to categorize or segment knowledge and obtain statistics on the most consulted topics.
New audio answers to personalize the attention.
Accompany answers with related questions or buttons that help your customers locate all the necessary information.
Voice Identifies the questions and answers that were generated, associated with the audio of the conversation.
Track the performance of your sessions.
Find out hours and days of greater customer demand.
Access the full history of chats. See the detail of each conversation with channel, condition, type of channel, user data, interactions performed, feedback, label, origin, location, IP and device.
Audit the sessions made by this channel.
Identify the effectiveness of the interaction window (Visits, clicks, conversations).
Panel of the main management numbers. Schedule to receive your reports by email.
VoIP communications protocol, simple to set up and economic to design, operate, maintain and update.
Automatic provisioning of infrastructure in order to immediately increase the quantity of services and guarantee an optimal quality of service.
Encrypts sensitive content that the customer enters during the interaction.