The best copilot of
Omnichannel chat solution for agents with Artificial Intelligence
AgentBot prioritizes products and services and detects keywords to give precise answers. It includes categories of relevance: products, services, places, activities, objects, emotions and more.
Manage your chat window on the website according to your needs, without any technicall skills: set up, messages, schedules, look and feel, etc.
Live recognizes, understands and interacts with voice in Facebook Messenger.
It shows all the information obtained from the customer for a better problem identification.
They will be automatically converted so that the user can access the link when they click on it.
Send and receive PDF documents to complement the answers.
Create templated answers for agents to optimize the attention time and keep the same communication for certain topics.
Agents can send conversations to customers by email for a better traceability of the offered support.
Set up triggers that send messages. Automatically close a conversation due to the customer’s inactivity.
Support your customers in English, Portuguese and Spanish.
Live stores the best suggestions, based on the responses of your agents, to solve frequent queries more efficiently.
Monitor key number numbers in real time and download the information for decision making.
Conversations held, closed, transferred and lost. Select periods, channels and attention groups. Conversations on hold are also shown in order to manage overflows of attention.
Qualifications obtained for each conversation and total register to know the quality of attention.
Find out hours and days of greater customer demand.
Track all the conversations that were made in a full history report. Analyze the information cross-wise. Download the data in CSV format.
Download the content of your reports in a spreadsheet.
Complete records that allow to see the amount of movements made in the administration platform, identifying executors and managers.
Manage the users to monitor your agents and the overall service.
Visualize your agents’ conversations in real time. Track their productivity and identify improvements. Get access to a pause report, which allows you to identify the times of attention and rest or training of your agents.
Group your agents by topics or queries. Differentiate attention in a more personalized way.
Set up an SLA to each attention group. These metrics help you make decisions in cases of overflows or groups that have longer waiting times.