Telecommunications & Cable

Take advantage of each connection

Telecommunications & Cable

Take advantage of each connection

“AgentBot has become one of our most important projects. Nikko has helped us reduce support costs and provide our customers a good experience from the first contact. This project has been strategic in accomplishing our goals.”

María José Mañón Talamentes, Online Support Manager, Telefónica México

“AgentBot has become one of our most important projects. Nikko has helped us reduce support costs and provide our customers a good experience from the first contact. This project has been strategic in accomplishing our goals.”

María José Mañón Talamentes, Online Support Manager, Telefónica México

“AgentBot has become one of our most important projects. Nikko has helped us reduce support costs and provide our customers a good experience from the first contact. This project has been strategic in accomplishing our goals.”

María José Mañón Talamentes, Online Support Manager, Telefónica México

“AgentBot has become one of our most important projects. Nikko has helped us reduce support costs and provide our customers a good experience from the first contact. This project has been strategic in accomplishing our goals.”

María José Mañón Talamentes, Online Support Manager, Telefónica México

Main topics that AgentBot resolves

  • Billing
  • Track usage
  • Pay bill online
  • Upgrade plan
  • Activate additional services
  • Connect with a human
  • Identify customers
  • No call list
  • Unlock devices
  • Generate leads
  • Change password
  • Process registration
  • Insurance claims
  • Information about plans
  • Refill account balance
  • Technical issues
  • Various customer questions
  • Service problems by area
  • Store locator

Main topics that AgentBot resolves

  • Billing
  • Track usage
  • Pay bill online
  • Upgrade plan
  • Activate additional services
  • Connect with a human
  • Identify customers
  • No call list
  • Unlock devices
  • Generate leads
  • Change password
  • Process registration
  • Insurance claims
  • Information about plans
  • Refill account balance
  • Technical issues
  • Various customer questions
  • Service problems by area
  • Store locator
88%

Of conversations are resolved with AgentBot

67%

Cost savings per
conversation

5M

Monthly
interactions

65%

Average at which the
conversation is shortened

88%

Of conversations are resolved with AgentBot

67%

Cost savings per conversation

5M

Monthly interactions

65%

Average at which the
conversation is shortened

The new generation of customers demands a personalized service that can meet all of their needs on whatever communication channel they choose. Becoming an omnichannel company is the challenge of the moment.

Aivo offers solutions that allow you to support your customers in a more effective and efficient way by reducing implementation costs, obtaining new customers, building loyalty with existing customers and increasing sales.

The new generation of customers demands a personalized service that can meet all of their needs on whatever communication channel they choose. Becoming an omnichannel company is the challenge of the moment.

Aivo offers solutions that allow you to support your customers in a more effective and efficient way by reducing implementation costs, obtaining new customers, building loyalty with existing customers and increasing sales.

Speak with one of our telecommunications experts

Speak with one of our experts