“Our strategy here is to go where people are today, to use the channels that people today are already using, and put our services and add value there.”

Facundo Carrillo – Secretary of Demanda Ciudadana, Calidad y Cercanía

“Our strategy here is to go where people are today, to use the channels that people today are already using, and put our services and add value there.”

Facundo Carrillo – Secretary of Demanda Ciudadana, Calidad y Cercanía

Main topics that AgentBot resolves

  • General information
  • Track issue/complaint
  • Human Chat
  • Make payments and pay tickets
  • Request appointments
  • Sign up for public school
  • Request personal information
  • Government services locator
  • Construction Updates

Main topics that AgentBot resolves

  • General information
  • Track issue/complaint
  • Human Chat
  • Make payments and pay tickets
  • Request appointments
  • Sign up for public school
  • Request personal information
  • Government services locator
  • Construction Updates
89%

of conversations are resolved with AgentBot

70%

Savings per
conversation

1M

Monthly interactions

64%

Average at which the conversation is shortened

Citizens seek to communicate, be understood and solve their needs in the moment

Aivo responds with a customer support strategy that offers real-time solutions incorporating new communication channels.

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Speak with one of our Government experts