“Artificial Intelligence is more than a trend. It’s a reality. AI has a presence in diverse services and sectors, so for customer service it shouldn’t be any different.”

Allan Diniz – Planning and Support Quality Manager

“Artificial Intelligence is more than a trend. It’s a reality. AI has a presence in diverse services and sectors, so for customer service it shouldn’t be any different.”

Allan Diniz – Planning and Support Quality Manager

When we researched virtual assistants, the main aspects we looked for were simplicity, flexibility and management autonomy so that we could edit content, teach the chatbot to answer and make modifications in real time.

I think the impact is positive. We transformed virtual support into something more human. We achieved very good retention using AgentBot.

I think that in the next few years, everything will become more digital. The customer will increasingly and naturally opt for the digital channel because it’s faster.

When we researched virtual assistants, the main aspects we looked for were simplicity, flexibility and management autonomy so that we could edit content, teach the chatbot to answer and make modifications in real time.

I think the impact is positive. We transformed virtual support into something more human. We achieved very good retention using AgentBot.

I think that in the next few years, everything will become more digital. The customer will increasingly and naturally opt for the digital channel because it’s faster.

966k

Interactions last year

96,33%

Inquiries answered

966k

Interactions last year

96,33%

Inquiries answered

Main topics AgentBot can answer

  • Registration
  • Web Hosting
  • Collection
  • Reselling
  • Website building
  • New contracts and modifications of plans
  • Product contracting
  • Inquiries
  • General Information

Main topics AgentBot can answer

  • Registration
  • Web Hosting
  • Collection
  • Reselling
  • Website building
  • New contracts and modifications of plans
  • Product contracting
  • Inquiries
  • General Information

About Locaweb

Locaweb was founded in 1998, resulting from a passion for technology and its founders’ knack for entrepreneurship. Since then, it has transformed into a protagonist of Brazil’s history of the Internet. Driven by the belief that everyone has the ability to develop, Locaweb offers a complete range of internet services, specialized attention and and content for nearly 280 thousand customers. Because at Locaweb, development goes beyond technology.

About Locaweb

Locaweb was founded in 1998, resulting from a passion for technology and its founders’ knack for entrepreneurship. Since then, it has transformed into a protagonist of Brazil’s history of the Internet. Driven by the belief that everyone has the ability to develop, Locaweb offers a complete range of internet services, specialized attention and and content for nearly 280 thousand customers. Because at Locaweb, development goes beyond technology.