Create an integrated and simple
customer service experience

Create an integrated and simple customer service experience

AgentBot is integrated with Zendesk Support and Zendesk Chat

With this integration, you can automatically solve the frequently asked questions of your clients, understand their intention and refer them to an agent if they require second-level attention. Besides, you can create a ticket to the corresponding area, meeting their need on the spot.

AgentBot is integrated with Zendesk Support and Zendesk Chat

With this integration, you can automatically solve the frequently asked questions of your clients, understand their intention and refer them to an agent if they require second-level attention. Besides, you can create a ticket to the corresponding area, meeting their need on the spot.

Zendesk Support: Use forms to create tickets

By integrating your Zendesk Support account with AgentBot, you can integrate in your answers any form that you already have in Zendesk Support. AgentBot can identify the specific intention or need that the client has and create a ticket to the specific area with the necessary details to solve the customer’s problem.

  • It does not require technical intervention; integration is set up directly from the AgentBot administration platform
  • It allows to import the forms you already have created in Zendesk and incorporate them in the AgentBot answers
  • The form is displayed in the web interaction window
  • A ticket is automatically generated in Zendesk
  • AgentBot sends to Zendesk the history of the conversation between your client and the virtual assistant
  • AgentBot provides the user with the ticket number for tracking

Zendesk Support: Use forms to create tickets

By integrating your Zendesk Support account with AgentBot, you can integrate in your answers any form that you already have in Zendesk Support. AgentBot can identify the specific intention or need that the client has and create a ticket to the specific area with the necessary details to solve the customer’s problem.

  • It does not require technical intervention; integration is set up directly from the AgentBot administration platform
  • It allows to import the forms you already have created in Zendesk and incorporate them in the AgentBot answers
  • The form is displayed in the web interaction window
  • A ticket is automatically generated in Zendesk
  • AgentBot sends to Zendesk the history of the conversation between your client and the virtual assistant
  • AgentBot provides the user with the ticket number for tracking

Zendesk Chat: Sends the conversation to a human agent to provide second-level attention

By integrating your Zendesk Chat account with AgentBot, you can combine the best of automatic and human services. By creating your own referring rules, you can transfer the AgentBot conversation to a human agent for more complex questions (second level) that require the assistance of a specialist.

  • It does not require technical intervention; integration is set up directly from the AgentBot administration platform
  • Rules can be generated in the answers to refer to a human agent
  • AgentBot understands the intention of the client, refers him/her and opens the Zendesk Chat window
  • AgentBot sends the human agent the previous conversation with the virtual assistant

Zendesk Chat: Sends the conversation to a human agent to provide second-level attention

By integrating your Zendesk Chat account with AgentBot, you can combine the best of automatic and human services. By creating your own referring rules, you can transfer the AgentBot conversation to a human agent for more complex questions (second level) that require the assistance of a specialist.

  • It does not require technical intervention; integration is set up directly from the AgentBot administration platform
  • Rules can be generated in the answers to refer to a human agent
  • AgentBot understands the intention of the client, refers him/her and opens the Zendesk Chat window
  • AgentBot sends the human agent the previous conversation with the virtual assistant

Coming soon

Import the content of your knowledge base from Zendesk Guide and create your own chatbot with AgentBot

Would you like us to contact you when it’s ready?

Coming soon

Import the content of your knowledge base from Zendesk Guide and create your own chatbot with AgentBot

Would you like us to contact you when it’s ready?

Contact Sales

Find out more about this integration

Find out more about this integration