“AgentBot has become one of our most important projects. Nikko has helped us reduce support costs and provide our customers a good experience from the first contact. This project has been strategic in accomplishing our goals.”

María José Mañón Talamantes, Online Support Manager, Telefónica México

“AgentBot has become one of our most important projects. Nikko has helped us reduce support costs and provide our customers a good experience from the first contact. This project has been strategic in accomplishing our goals.”

María José Mañón Talamantes, Online Support Manager, Telefónica México

Experiences and Results

+400k

Questions answered
last year

+75%

Of conversations resolved
with AgentBot

64%

Average at which the
conversation is shortened

Experiences and Results

+400k

Questions answered
last year

+75%

Of conversations resolved
with AgentBot

64%

Average at which the
conversation is shortened

Nikko (Movistar México), winner of the 2015 Intelligent Assistant Awards
Nikko (Movistar México), winner of the 2015 Intelligent Assistant Awards

About Movistar

Teléfonica México is a leader in innovative telecommunication products and services. It operates under the brands Moviestar and Vivo in 14 countries in Latin America. The company has received awards for promoting advances in telecommunications with high quality products and services, the strongest commercial offers on the market, national coverage, and high levels of customer satisfaction. Worldwide, it operates in 21 countries and has over 22 million customers. Fortune has named it one of the most admired companies in the world.

About Movistar

Teléfonica México is a leader in innovative telecommunication products and services. It operates under the brands Moviestar and Vivo in 14 countries in Latin America. The company has received awards for promoting advances in telecommunications with high quality products and services, the strongest commercial offers on the market, national coverage, and high levels of customer satisfaction. Worldwide, it operates in 21 countries and has over 22 million customers. Fortune has named it one of the most admired companies in the world.

Would you like to meet Nikko?

Would you like to meet Nikko?