Telecommunications & Cable

Take advantage of each connection

Telecommunications & Cable

Take advantage of each connection

The new generation of customers does not distinguish between networks, content or devices. They want personalized service and demand that all their needs are resolved immediately, on whatever channel they choose to communicate on. Large telecommunications companies offer services in more than 15 countries and have more than 20 million customers per day.
Transform into an omnichannel company. Offer real time solutions. Meet today’s challenge. Your customers need efficient, intuitive solutions. Reduce setup costs, find new customers, strengthen existing relationships and increase sales

The new generation of customers does not distinguish between networks, content or devices. They want personalized service and demand that all their needs are resolved immediately, on whatever channel they choose to communicate on. Large telecommunications companies offer services in more than 15 countries and have more than 20 million customers per day.
Transform into an omnichannel company. Offer real time solutions. Meet today’s challenge. Your customers need efficient, intuitive solutions. Reduce setup costs, find new customers, strengthen existing relationships and increase sales

Main topics that AgentBot resolves

  • Billing
  • Track usage
  • Pay bill online
  • Upgrade plan
  • Activate additional services
  • Connect with a human
  • Identify customers
  • No call list
  • Unlock devices
  • Generate leads
  • Change password
  • Process registration
  • Insurance claims
  • Information about plans
  • Refill account balance
  • Technical issues
  • Various customer questions
  • Service problems by area
  • Store locator

Main topics that AgentBot resolves

  • Billing
  • Track usage
  • Pay bill online
  • Upgrade plan
  • Activate additional services
  • Connect with a human
  • Identify customers
  • No call list
  • Unlock devices
  • Generate leads
  • Change password
  • Process registration
  • Insurance claims
  • Information about plans
  • Refill account balance
  • Technical issues
  • Various customer questions
  • Service problems by area
  • Store locator
88%

Of conversations resolved
with AgentBot

67%

Cost savings per
conversation

5M

Monthly
interactions

1:20'

Average time
per conversation

88%

Of conversations resolved with AgentBot

67%

Cost savings per conversation

5M

Monthly interactions

1:20'

Average time per conversation

“AgentBot has become one of our most important projects. Nikko has helped us reduce support costs and provide our customers a good experience from the first contact. This project has been strategic in accomplishing our goals.”

María José Mañón Talamentes, Online Support Manager, Telefónica México

“AgentBot has become one of our most important projects. Nikko has helped us reduce support costs and provide our customers a good experience from the first contact. This project has been strategic in accomplishing our goals.”

María José Mañón Talamentes, Online Support Manager, Telefónica México

“AgentBot has become one of our most important projects. Nikko has helped us reduce support costs and provide our customers a good experience from the first contact. This project has been strategic in accomplishing our goals.”

María José Mañón Talamentes, Online Support Manager, Telefónica México

“AgentBot has become one of our most important projects. Nikko has helped us reduce support costs and provide our customers a good experience from the first contact. This project has been strategic in accomplishing our goals.”

María José Mañón Talamentes, Online Support Manager, Telefónica México

Speak with one of our telecommunications experts

Speak with one of our experts