Welcome to the Cognitive Age!

Automatic customer support solutions with Artificial Intelligence.

How does it work?

Welcome to the Cognitive Age!

Automatic customer support solutions with Artificial Intelligence.

How does it work?

Improve customer support
  • Respond in real time
  • Omnichannel
  • Interact with text or voice
  • 24/7 support, without waits
Optimize resources
  • Reduce human support
  • Resolve problems instantly
Increase sales
  • Upsell
  • Cross-sell
  • Generate leads
  • Proactive
Improve customer support
  • Respond in real time
  • Omnichannel
  • Interact with text or voice
  • 24/7 support, without waits
Optimize resources
  • Reduce human support
  • Resolve problems instantly
Increase sales
  • Upsell
  • Cross-sell
  • Generate leads
  • Proactive

Omnichannel

Converse with your customers. Provide the same experience across any text or voice channel.
AgentBot understands the language and rules of each channel. It adapts and automatically adjusts every message.

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Omnichannel

Converse with your customers. Provide the same experience across any text or voice channel.
AgentBot understands the language and rules of each channel. It adapts and automatically adjusts every message.

laptop frame
hero image

Now you can communication by phone!

Speak naturally with your customers

AgentBot understands what your customers need from the first interaction.

Natural Dialogue

AgentBot understands natural language, multiple ways to ask questions, jargon, slang, regionalisms, typos, grammatical errors and other language deformations.

Context and Coherence

Memory state to maintain coherence in long conversations. AgentBot recognizes the channel and obtains user data to deliver a personalized solution.

Continuously Evolve

Algorithms, dictionary and proprietary meanings database that evolve in real time using Machine Learning.

Predict

When it doesn’t have the requested information, AgentBot suggests related content based on similar interactions with other customers.

Speak naturally with your customers

AgentBot understands what your customers need from the first interaction.

Natural Dialogue

AgentBot understands natural language, multiple ways to ask questions, jargon, slang, regionalisms, typos, grammatical errors and other language deformations.

Context and Coherence

Memory state to maintain coherence in long conversations. AgentBot recognizes the channel and obtains user data to deliver a personalized solution.

Continuously Evolve

Algorithms, dictionary and proprietary meanings database that evolve in real time using Machine Learning.

Predict

When it doesn’t have the requested information, AgentBot suggests related content based on similar interactions with other customers.

Give your customers a personalized experience

Empathy and personality

Create a personality that reflects your company’s values and tone of voice. Strengthen the relationship with your customers and increase brand loyalty.

Look and feel

Customize every detail of chat window.

Conditionals

Decide how to interact with each customer. Automatically personalize or adapt your answers according to a particular status or business unit.

Tools

Include additional resources and multimedia in your answers to enrich the experience.

Give your customers a personalized experience

Empathy and personality

Create a personality that reflects your company’s values and tone of voice. Strengthen the relationship with your customers and increase brand loyalty.

Look and feel

Customize every detail of chat window.

Conditionals

Decide how to interact with each customer. Automatically personalize or adapt your answers according to a particular status or business unit.

Tools

Include additional resources and multimedia in your answers to enrich the experience.

Integrations

Integrate AgentBot with any CRM, internal system, human chat or third-party application. Carry out actions that provide real-time solutions and deliver useful information to your customers.
Use our REST API to integrate with your own CRM and other platforms:

Integrations

Integrate AgentBot with any CRM, internal system, human chat or third-party application. Carry out actions that provide real-time solutions and deliver useful information to your customers.
Use our REST API to integrate with your own CRM and other platforms:

Proactivity

Interact with your customers in the right place, at the right time. Start a valuable conversation through your ads.

Proactivity

Interact with your customers in the right place, at the right time. Start a valuable conversation through your ads.

Manage knowledge and continuously evolve

Manage and grow your knowledge base

Online real-time knowledge management tool. Train your virtual assistant without any linguistic or technical skills.

Improvement

Detailed information on your customers’ behavior. Detect what content to optimize or add to enhance the user experience.

Manage knowledge and continuously evolve

Manage and grow your knowledge base

Online real-time knowledge management tool. Train your virtual assistant without any linguistic or technical skills.

Improvement

Detailed information on your customers’ behavior. Detect what content to optimize or add to enhance the user experience.

Business intelligence

Analytics

Quantitative and qualitative reports provide valuable data about your customers and performance. Gain insights from conversation data. Learn what matters most to your customers and how you can improve it.

Statistics

View general statistics in real time. Analyze the virtual assistant's main management indicators: conversations, retention, interactions and feedback.

Tags

Tag analysis displays the most requested tags and questions. Detects your true needs and take action immediately.

Feedback

Analyze customer feedback on each interaction. Improve your answers to increase day-to-day satisfaction.

Chat

The chat report provides the full history of all conversations. Use this information to improve your assistant on a daily basis and better meet your customers’ needs.

Business intelligence

Analytics

Quantitative and qualitative reports provide valuable data about your customers and performance. Gain insights from conversation data. Learn what matters most to your customers and how you can improve it.

Statistics

CView general statistics in real time. Analyze the virtual assistant's main management indicators: conversations, retention, interactions and feedback.

Tags

ETag analysis displays the most requested tags and questions. Detects your true needs and take action immediately.

Feedback

Analyze customer feedback on each interaction. Improve your answers to increase day-to-day satisfaction.

Chat

The chat report provides the full history of all conversations. Use this information to improve your assistant on a daily basis and better meet your customers’ needs.

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